Internet Privacy & Cookies Policy
This policy covers all data that is shared by a visitor with us whether directly via www.purehair.co.uk or via email.
This policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via this Website or via email.
Information we collect
In operating our Website we may collect and process the following data about you:
1.1 Details of your visits to our Website and the resources that you access including, but not limited to, traffic data, location data, weblog statistics and other communication data.
1.2 Information that you provide by filling in forms on our Website, such as when you register to receive information such as a newsletter or contact us via the contact us page.
1.3 Information provided to us when you communicate with us for any reason.
On occasion, we may gather information about your computer for our services, and to provide statistical information regarding the use of our Website to our advertisers.
Such information will not identify you personally, it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used by us to analyse how visitors interact with the Website so that we can continue to develop and improve this Website.
We may gather information about your general Internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and the service that we provide to you.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular areas of our Website.
Any advertising featured on this Website may also incorporate cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our Website.
For more information on cookies you can read the guidance at All About Cookies.
Use of your information
The information that we collect and store relating to you is primarily used to enable us to provide our products and services to you. In addition, we may use the information for the following purposes:
3.1 To provide you with information requested from us relating to our products or services and to provide information on other products which we feel may be of interest to you if you have consented to receive such information.
3.2 To meet our contractual commitments to you.
3.3 To notify you about any changes to our Website, such as improvements or service/product changes, that may affect our service.
3.4 If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
3.5 We may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented to at the time your information was collected.
3.6 If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.
3.7 If you do not want us to use your data for ourselves or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.
3.8 Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors such as your area of residence or age group.
Storing your personal data
4.2 Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into via our site will be encrypted to ensure its safety.
4.3 The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and the transmission of such data is entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain areas of our site, you are responsible for keeping this password confidential.
Disclosing your information
5.1 Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries.
5.2 We may also disclose your personal information to third parties:
5.2.1 Where we sell any or all of our business and/or our assets to a third party.
5.2.2 Where we are legally required to disclose your information.
5.2.3 To assist fraud protection and minimise credit risk.
Third party links
You might find links to third party websites on our Website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Access to information
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.
We welcome any queries, comments or requests you may have regarding this policy please do not hesitate to contact us at firstname.lastname@example.org
If you would prefer to write to us then our contact address is Pure Hair Salon Ltd, 5 The Square, Lightwater, Surrey. GU18 5SS.
WHY WE PROCESS PERSONAL DATA
We process personal data given to us to make appointments, during appointments and after appointments and to buy vouchers or packages for services in order to;
Secure an appointment for your convenience
Provide and record services and vouchers we have provided
Manage health, welfare, safety and security of clients
Handle enquiries, feedback and complaints
Monitor and improve the quality of services
Make you aware of offers, news and events
WHAT PERSONAL DATA WE COLLECT
We collect personal data you provide to us when you enquire, book or have an appointment in the salon, example;
Enquiry: Name, contact information and communication preferences.
Booking: Name, contact number and booking preferences.
Purchases: Financial information including debit/credit card details
Welfare: Medical and mobility details provided to us
PERSONAL DATA GENERATED BY YOUR INTERACTION WITH US
Your interactions with us may result in personal date being created and stored by us;
Appointment: Service notes, results of tests, photos, appointment history, personal preferences.
Enquiries and complaints; Correspondence before during and after an appointment.
Health and welfare; Skin tests, relevant medication, health conditions.
Safety; Accident and incident reports.
HOW WE PROCESS PERSONAL DATA;
We use personal data with your consent or when necessary in order to;
Enter into a contract and deliver services for you
Comply with a legal duty
We will protect your vital interests or the vital interests of those around you
We will only use personal data for the purpose it was collected and will seek your consent if we need to use it for other purposes.
Email – We monitor our email communications, including where emails are undelivered and whether or not they appear to have been read. We may cease sending you email communications should we be unable to deliver email to you.
Calls – Calls made to us and calls received from us may be recorded for the purpose of audit, training and the monitoring of services provided by us.
Web – visitors to our website may appear on our analytic methods described in our cookies policy.
You may withdraw or amend your consent to receive news and offers at any time.
When you make a booking we will collect personal data about you or the person you are booking for. If you are booking for another person you must have the authority to use that persons personal data for the purposes set out in the privacy notice.
YOUR RIGHTS CONCERNING YOUR PERSONAL DATA;
Where we have obtained your consent for processing of personal data about you, you have the right to withdraw your consent at anytime.
We have taken suitable measures to safeguard and secure data collected.
You may request a copy of the personal data we hold about you.
We will update or amend personal data we hold about you if you inform us of changes and inaccuracies.
We may use publicly accessible data sources to maintain the accuracy of our records.
We retain personal data for the period required for processing and where we are obliged to do so, for example billing data is retained in accordance with financial record keeping requirements.
We hold records for the duration of our business relationship and records are archived after 24 months of inactivity.
We will not transfer your personal information to a third party unless legally obliged to do so, where we are complying with legal obligations, involved in legal proceedings, a court order or a governmental authority.
Your data will only be held in the UK.
We will delete personal data we hold about you if you ask us to do so, except where certain exemptions apply.
If you have a concern or complaint about our processing of personal data, please contact us at 01276 475823 or email pure email@example.com
If you are not satisfied with our processing of personal data, how we have responded to your complaint about the processing of personal data, or you believe our processing of personal data is not in accordance with the law, you have the right to complain to the Information Commissioner’s Office (ICO) by calling 03031231113 or visiting www.ico.org.uk